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Such a powerful, lesser-known lesson, Fran. You gotta find the right balance between making it "easy enough" for the people around you, but still giving them the sense of ownership and accountability.

A lot of people can benefit from a lesson like this one, especially for leading bottoms-up groups at the company.

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Thanks, Jordan!

It's super counterintuitive. With all your best intentions you could be doing more harm than good

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