Shift from a request-response dynamic to a collaborative approach. Instead of bearing all the responsibility, establish a plan where both parties contribute, alleviating your workload
Great, concise article, Fran. This is underused but I love this tip.
Another way I think of it is switching your "No" to a "Yes, if..."
"Requester: Can you take this on?"
"Responder: Yes, if you provide me with <x> details and fill out <z> form so that we're following our standard process"
Love the change of words, Jordan.
Getting the requester involved not only helps you, but people stop being unreasonably demanding
Great, concise article, Fran. This is underused but I love this tip.
Another way I think of it is switching your "No" to a "Yes, if..."
"Requester: Can you take this on?"
"Responder: Yes, if you provide me with <x> details and fill out <z> form so that we're following our standard process"
Love the change of words, Jordan.
Getting the requester involved not only helps you, but people stop being unreasonably demanding